SEASON 2 | EPISODE 14
Eighty percent of automotive salespeople turn over each year on average. “Does it really have to be like that?” asks Chase Abbott, VP of Sales at Cox Automotive (and today’s guest on the DNT Podcast).
“There is no out-of-the-box customer or employee culture that you just install…They all mean different things to different people, and in order to know, you have to ask.”
— Chase Abbott
Chase joins Derek D to discuss his conversations with automotive salespeople, who often give reasons that help explain this 80% turnover statistic. He speaks from his own experience as a car salesman, and explains how he thinks industry culture can change from old school thinking to an updated approach, where customers are happier because dealership employees are happier.
Chase also gives several examples of how technology promises to help this change.
Episode Highlights:
- Chase summarizes the program he presented at this year’s virtual NADA conference.
- What percent of customers return to a dealership because of a good experience with a salesperson?
- How can technology save time for both customers and employees, to create a better experience for everyone in auto sales?
Episode Sponsor:
VinSolutions integrates your systems to give a single view of the customer across your dealership. It’s a customer relationship tool built by developers who know how to create smart solutions, and car dealers who know what it takes to sell cars every day.
Derek D is an actor, comedian, and host with 15 years of experience in the entertainment industry. Before becoming a host on the DNT podcast, Derek was well known in the automotive industry for hosting the award-winning car news show Fast Lane Daily.
| Dealer News Today is a Dave Cantin Group production
Hear More from Chase Abbott on Dealer News Today:
Dealer News Today Podcasts
The award-winning Dealer News Today podcasts focus on automotive dealer news with insights into the future of the industry. The Dealer News Today automotive podcast is created by and for auto dealers and the professionals that support them. All of our focus is on providing content on the cutting edge of the automotive industry that dealers need today and the insights required to be prepared for tomorrow.
Have something to add? Dealer News Today actively seeks thought leadership content that contributes to our goal of creating insights for the future of the automotive industry. Read our requirements for joining our team, or contact a member of our editorial staff today to learn more!
