The Risk Averse Experience
By Tracey Schelmetic
What Will “Risk Averse” Vehicle Shopping Look Like?
In the earliest days of COVID-19, we hoped it was a temporary blip: a wildfire...
How Not to Succeed
By Adam Rapp
It was early in March of this year when Olivia Vera dropped off her vehicle at Nissani Brothers Hyundai in Culver City,...
COVID-19 Update: A New Market for Parts Departments
By Desiree Homer
With the major upset in operations brought on by COVID-19, there are a few silver linings and unintended benefits arising. Dealers learned...